Refund Policy

    • We acknowledge that returns are unavoidable sometimes. Your products’ eligibility for return lasts until thirty days after purchase, provided it is unused, in the same condition that you received it and in the original packaging. We are genuinely sorry for any inconvenience, please ensure that you have your product’s receipt or proof of purchase, as returns received without proof of payment will be returned to the customer. We can’t offer any refund or exchange thirty days after your purchase.
    • Ensure that the Product does not any evidence of wear and must still have the original tags it came with.
    • To make sure that a shoe is without wear, when ensuring they fit properly, please be sure to step only on a carpeted area. Stay clear of any kind of hard flooring as it may cause the soles of the shoes to have wears.
    • The initial shipping and handling charges cannot be refunded.
    • Refunds will be made via the original transaction method.
    • As soon as your return is received and processed, an email confirmation will be sent to you. Please be patient as we need up to 4 days after receiving your return for your return to be processed.

    HAVING ISSUES WITH YOUR RETURN?

    If you do not know your order number, or it's been more than thirty days since you made your purchase, please simply email info@mzansibuy.co.za. Do make sure the email contains your full name, address and the style number(s) of the ordered product(s). Once your email is received by us, we will send you a reply containing copy of your order confirmation, which will contain your order number. Please be patient as response may take up to one business day.

     

    REFUNDS

    You will be notified via email that we have received your returned product, as soon as your return product is received and inspected. Once it is approved or rejected, we will also notify you.

    Your refund will be promptly processed and sent to you via your initial method payment once you are approved.

     

    LATE OR MISSING REFUNDS

    If you encounter delay in receiving your refund, you have to firstly check your bank account again.

    Secondly, contact your credit card company, as it may take long for your refund to be officially posted.

    Thirdly, you can contact your bank. Sometimes, processing time could take long before a refund is posted.

    please contact us at info@mzansibuy.co.za if you still have not received your refund after following the suggestions above.

     

    SALE PRODUCTS

    Unfortunately, Sales products are not eligible for return and sale products cannot be refunded.

    Exchanges

    Products can only be replaced if they are defective or damaged.  If there is a need to exchange a product for the same product, send us an email at info@mzansibuy.co.za and we will provide you with the shipping address.

    SHIPPING

    To return a purchased product, you should send us an email and we will provide you with the shipping address. The shipping address varies based on the purchased product. The cost of returning your product will be your responsibility. When you receive a refund, the cost of return shipping cost will be deducted from your refund. The time it may take for your exchanged product to get to you depends on where you are located. When shipping a product, you should consider using a trackable shipping service or buying shipping insurance, as there is no guarantee that your returned product will received.